return policy

Returns & Refund Policy

QUALITY ASSURED

All products are 100% genuine and quality checked.

DISCREET & SECURE

Your privacy is our priority. All returns are discreet and confidential.

EASY RETURNS

We make the return process simple and hassle-free where applicable.

SUPPORT 24/7

Our support team is here to help you with any issues or questions.

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IMPORTANT NOTE

Due to the nature of our products, we do not accept returns for change of mind or if you ordered the wrong item. We only accept returns or replacements in cases of damaged, defective, or incorrect items.

1. ELIGIBILITY FOR RETURNS

We will consider your return request in the following cases:

  • You received a damaged, defective, or tampered product.
  • You received the wrong item.
  • Your order was lost in transit.

Please contact us within 48 hours of delivery to report any issue.

2. NON-RETURNABLE ITEMS

For hygiene and safety reasons, we cannot accept returns for:

  • Opened or used products
  • Products tampered with after delivery
  • Items returned after 48 hours of delivery

All sales are final on non-eligible return items.

3. HOW RETURNS WORK

1
CONTACT US

Email our support team within 48 hours of delivery with your order number and issue.

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2
REVIEW & APPROVAL

We will review your request and respond within 24 hours with the next steps.

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3
RETURN / REPLACEMENT

If approved, we will either send you a replacement or issue a refund where applicable.

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4
REFUND PROCESS

Approved refunds will be processed to your original payment method.

Return shipping costs are non-refundable unless the return is due to our error.

FREQUENTLY ASKED QUESTIONS

Email our support team with your order number and a description or photo of the issue within 48 hours of delivery. We’ll guide you through the next steps.

You must report any damaged, defective, or incorrect items within 48 hours of delivery. Requests made after this window cannot be accepted.

Once your return is approved, replacements are shipped right away and refunds are processed to your original payment method, typically within 5-7 business days.

Return shipping costs are covered by us only when the issue is due to our error, such as a damaged, defective, or incorrect item. Otherwise, shipping costs are non-refundable.

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